Deposits, Refunds, And Returns

1. Deposits are non-refundable

When you place a deposit, we take that share off the table for everybody else and plan our processing schedule around you. That commitment is why we cannot give the deposit back if your plans change.

This is the same thing our terms and conditions say, in the same words, and we would rather you knew it before you paid than after.

If you are unsure about the size or the timing, call or text us before you put a deposit down. We would much rather talk it through first than hold money you did not mean to spend.

2. When we will refund you in full

If we are unable to supply your share for a reason on our end, we will refund everything you have paid us, deposit included. You are not out of pocket because of something we could not deliver.

3. The balance on your beef

The balance is due before your beef goes to the processor. Up until you pay it, you have only the deposit at stake.

Once your animal has gone to the processor and been cut to your sheet, that beef has been made specifically for you and cannot be sold to anybody else. At that point the sale is final.

4. Processing charges are not ours to refund

Processing is paid by you directly to the processor, not to us. We never hold that money, so we cannot refund it. If something goes wrong with the processing itself, tell us and we will help you take it up with them, but the charge is between you and the processor.

5. Weights vary, and that is not a fault

Every animal finishes differently. The weights on this site are estimates based on a target finish weight of around 1,200 lbs, and your actual take-home weight will be a little above or below what you expected.

A difference in weight is not a defect and is not refundable. It is the nature of buying a share of a real animal rather than a packet off a shelf. If your weight looks a long way out from what we discussed, call us and we will go through the numbers with you.

6. Returns

Beef is a perishable food product. Once it has left the farm or the processor and gone into your freezer, we cannot take it back, and food safety rules mean we could not resell it even if we wanted to.

7. If something is wrong with your beef

Tell us, and tell us quickly. Call or text 270-766-9041 or 270-268-4394 as soon as you notice, and keep the packaging and the label.

We are a family farm and we eat the same beef we sell you. If there is a genuine problem with what you received, we want to know about it and we will work it out with you. We cannot do that six months later about a package you have already eaten, so please do not sit on it.

8. Cancelling before you pay a deposit

Nothing is binding until a deposit is placed. Sending the reservation form costs you nothing and commits you to nothing. We will contact you to confirm before any money changes hands.

Last updated: 17 October 2026.